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Frequently Asked Questions
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What is your Shipping Policy?
We will ship your item out within 2-3 business days after payment has cleared. Packages are shipped Monday-Friday before 9am, excluding holidays. Once item is shipped we are not responsible for the item or the time it takes to arrive at buyers location. It is the customers responsiblity to contact UPS/USPS if there is a problem, however we will do our best to help you. If you select UPS as your shipper, please provide a street address for shipment. UPS will not ship to a PO Box. If you provide a PO Box and choose UPS, we will send you one request via email for a street address. If we do not receive a response within 24 hours, your package will be processed and shipped via USPS Parcel Post which can take between 2-9 days for delivery.
Do you ship internationally?
Yes
What is your Return Policy?
WE STRONGLY ENCOURAGE YOU TO READ THIS ENTIRE POLICY Our goal is to provide high quality products and merchandise at a great price. However, we understand that there may be instances when you are not satisfied with your purchase. In many instances we are able to offer a refund on your purchase. Most items, except for items shipped internationally can be returned and refunded. To determine if your item is eligible for a refund please review our entire return and exchange policy. GENERAL RETURN POLICY: WHAT YOU CAN RETURN. BY WHEN & HOW You may return new, unopened items within 30 days of delivery for an exchange or full refund, less shipping costs and a 15% restocking fee, except for international orders which are non-returnable. Please return items in their original packaging. All Returns must have a RMA# or Return Merchandise Authorization number (see below) posted clearly on the outside of the return package or box. NO EXCEPTIONS! For your protection, we suggest customers use a trackable shipping company, such as, UPS or FedEx. The ability to track your package will only guarantee your return gets handled safely. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Customer Service Center. Absolutely no returns or exchanges will be accepted after 30 days from the UPS/USPS delivery date. WHO PAYS FOR RETURN SHIPPING COSTS? In instances where a return or exchange is needed because of an error made by us, we will gladly pay the return shipping costs. We do not feel customers should have to pay for our mistakes. When the error does not lie with us, the customer must then pay all costs related to return shipping. After inspecting the returned merchandise, we will reimburse your credit card, paypal account or google account for the purchase price of the items, less the original shipping fee and/or less a 15% restocking fee. WARRANTY CLAIMS & DEFECTIVE MERCHANDISE If you have received defective merchandise, you will need to contact the manufacturer directly. We will be happy to help you get in touch with the proper departments for each manufacturer. RMA NUMBER REQUIRED FOR ALL RETURNS AND EXCHANGES All Returns or Exchanges must have a Return Merchandise Authorization ("RMA") number posted clearly on the outside of the return package or box. To obtain an RMA number, please call 727-849-5295, Mon - Fri, 9:30am to 3:30pm (EST). Please indicate your order number and specific items you are returning and the reason for the return or exchange. Angel Scraps is not responsible for any damages caused by any return shippers used by customers to exchange or return items.
What Customer Service help do you offer?
If you have any questions please feel free to call us at 727-849-5295 Our E-mail address is info@angelscraps.com Our hours of operation are Monday-Friday 8:00am-4:00pm EST We work hard to provide excellent customer service. During stores hours we will do our best to return emails within 24 hours of receiving them. During Weekends or Holidays we will do our best to return E-mails within 48 hours.
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